Cancellation,
simply.

For one-way and airport reservations, the cancellation window is measured from your scheduled pickup time:

• 4+ hoursNo cancellation fee.
• 1–4 hours50% of the quoted total.
• Under 1 hours100% of the quoted total.
• No-show100% of the quoted fare.

The cancellation schedule above also applies to hourly reservations and special-event bookings. Contact us if you need to change the itinerary or discuss your reservation.

Your chauffeur manually checks the flight number you provide at booking. Contact us about changes to your pickup details. Airport pickups include 45 minutes of waiting from flight landing, allowing time for disembarkation, baggage collection, immigration and customs where applicable. Waiting beyond 45 minutes incurs a $100 one-hour waiting charge.

For regular, non-airport trips, waiting or a requested pickup delay of more than 30 minutes incurs a $100 one-hour waiting charge. Please contact us about delays so we can coordinate your pickup.

If your flight is cancelled by the airline and you cannot use the reservation, please notify us as soon as you know. We'll waive the cancellation fee for documented airline cancellations.

We don't charge cancellation fees when conditions make safe transport impossible (severe storms, road closures, mandatory evacuations, public emergencies). If we have to cancel from our side for the same reason, you'll be refunded in full.

Cancellations are accepted by phone at 415-622-8765 or by email at bookings@blackcarservice.co. The cancellation timestamp is when we receive your message — not when you sent it. For time-sensitive cancellations, please call rather than email.

Eligible reservations can also be cancelled using the private reservation link in your confirmation email. That page shows the applicable fee before you confirm cancellation. If online cancellation is unavailable, please contact us directly.

Eligible refunds are issued to the original payment method within 3–5 business days. If you paid by Stripe or Square, refunds appear on your card statement; if you paid by Zelle or Venmo, we refund through the same channel.