Questions, answered.
The questions we get most often, with straight answers.
Do you track my flight automatically?
Yes — for any airport pickup, we track inbound flight status using your flight number. If your flight is delayed, your pickup time shifts automatically.
Where do you serve?
The greater San Francisco Bay Area: San Francisco, the Peninsula (down to San Jose), East Bay (Oakland, Berkeley, and beyond), Marin County, Napa, and Sonoma. Long-distance trips outside this area are quoted on request.
What vehicle do you run?
A black Ford Expedition, full-size SUV, 7 passengers. Privacy tint, wifi, phone chargers, bottled water. Detailed before every ride.
Can I book a same-day ride?
Same-day bookings are subject to availability. The booking page shows real-time conflicts; if a slot is open, you can book it. For tight windows we recommend calling.
How early should I leave for an SFO flight?
We recommend 2.5 hours for domestic and 3 hours for international flights, with an extra 30 minutes during weekday morning rush. We monitor real-time traffic and adjust pickup if conditions warrant.
What's the cancellation policy?
Cancellation terms are on the cancellation page.
Are gratuities included?
Gratuity is at your discretion.
Do you accept corporate accounts?
Yes — consolidated invoicing on negotiated terms is available for corporate accounts. See the corporate page for details.
Can you accommodate child seats?
Yes — infant, convertible, and booster seats are available on request. Specify ages and seat type when you book.
Are you licensed and insured?
Yes — TCP-licensed by the California Public Utilities Commission and fully insured with commercial auto liability and passenger-bodily-injury coverage on file with the CPUC. Certificate available on request.
Can you handle recurring trips?
Yes — for repeating patterns (weekly airport runs, standing pickups) we lock the time slot in advance.
Still have a question?
Email or call goes straight to us. Quick reply, no call center.